Client Success Manager at a Fast-Growing Digital Coaching Academy for Content Creators
About the Company: The Creator to Cashflow Academy is on a mission to transform content creators into CEOs by helping them monetize their skill sets, build sustainable businesses, and scale revenue to six and seven figures. They empower creators to own their audience, master sales, and create wealth online without outdated business models or reliance on algorithms. Their vision is to help 15,000 creators build profitable businesses and grow to $100M in revenue in the next decade. About the Role: We are seeking a Client Success Manager to serve as a dedicated guide for our clients. You’ll help content creators implement our business and social media frameworks and achieve real results. You’ll play a critical role in coaching, tracking client progress, facilitating video calls, and ensuring success in our signature programs. This is a part-time position, with the possibility to grow into a full-time role within 2-3 months. We are looking for a Client Success Manager specifically with these requirements:
- Experience in digital marketing, business coaching, or online course-based business models.
- Proven coaching or mentorship background (preferred: business coaching or consulting).
- Ability to confidently lead video calls and engage clients in a high-energy way.
- Comfortable facilitating one-on-one coaching calls.
- Tech-savvy – familiar with Zoom, messaging platforms, community tools.
- Ability to simplify complex strategies into actionable steps.
- Confident, positive, and growth-oriented mindset.
- Open to feedback and highly coachable.
- Passionate about helping content creators grow their businesses.
- Strong understanding of content marketing and high-ticket sales strategies is not mandatory, but would be nice to have.
Your responsibility will include (but not limited to):
- Serve as the main success coach for clients, tracking their journey from onboarding to offboarding.
- Conduct one-on-one coaching calls.
- Host monthly 1:1 and retention priming calls.
- Oversee onboarding within 48 hours of sign-up.
- Provide prompt and thoughtful responses via messaging, email, and community tools.
- Run weekly client check-ins and encourage engagement and progress sharing.
- Track and support accountability metrics.
- Help improve retention and satisfaction through strategic support.
Growth Opportunities/Perks:
- Join a high-performing, mission-driven team.
- Potential to move into management or strategic leadership roles.
- Direct access to training under top performers in the industry.
- Work with an aligned, empowering internal culture.
- Flexible working hours as an independent contractor.
- Encouragement and support to grow beyond your current role.
This Position Is Perfect For You If… You’re a fast learner. You don’t need to know everything from day one — but you must be eager to learn and quick to absorb new information, tools, and systems. You’re highly organized. You can juggle multiple tasks, stay on top of deadlines, and thrive in a dynamic, fast-paced environment where prioritizing your time is key. You’re passionate about helping people succeed. While this isn’t a traditional sales role, you’ll be guiding clients toward success with clarity and confidence. You’ll communicate value without pressure — we believe in being “polite, but firm.” Our hiring process is made up of four parts, so please be aware that you will need to dedicate time for a questionnaire, a video, and two 1-on-1 interviews. Thank you for taking the time to consider this position. I look forward to hearing from you soon! Apply Job! Apply to this Job