New Patient Contact Specialist (Part-Time, Remote - Monday & Tuesday, with PRN Opportunities)
Join our team at US Foot & Ankle Specialists (USFAS) as a New Patient Contact Specialist, providing essential administrative and customer service support in a fast-paced medical environment. This role focuses on managing new patient communications, scheduling, and patient education across multiple offices in our northern region. Ideal candidates will have medical or patient care experience, excellent customer service skills, and the ability to handle multiple calls in a remote setting. Position Details:
- Schedule: Part-time, primarily Mondays and Tuesdays with potential PRN (as-needed) hours the rest of the week
- Training: Full-time (4-5 days) during the first 3 weeks of training, primarily Mon & Tue
- Work Location: Remote – must have stable internet connection to handle high call volumes
Essential Functions/Responsibilities (other duties may be assigned):
- Answer inbound new patient calls for multiple USFAS offices
- Schedule new patient appointments following office templates and provider availability
- Collect and verify patient demographic and insurance information at the time of scheduling
- Activate and educate patients on using the patient portal
- Communicate key office information: location, arrival instructions, portal use, etc.
- Serve as liaison between new patients and office staff/doctors
- Transfer calls for billing, medical records, or clinical inquiries as appropriate
- Run reports to monitor and ensure scheduling accuracy
- Provide exceptional customer service reflecting USFAS core values
Required Skills and Experience:
- Minimum 1 year customer service experience, preferably in a medical or patient care environment
- Experience with Electronic Medical Records (EMR) systems preferred
- Contact Center experience is a plus
- Bilingual Spanish-speaking candidates are a plus
- Strong communication and multitasking skills
- Ability to work independently in a remote setting with a stable internet connection capable of handling multiple calls
- Excellent organizational skills and attention to detail
- Commitment to HIPAA compliance and patient confidentiality
Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties. While performing the duties of this job, the employee is regularly required to sit, talk, hear, and use hands to write, type or operate office equipment. The employee is occasionally required to reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and smell. The employee is required to perform repetitive motions, including reaching above the head, and typing. The employee must occasionally lift up to 50 pounds and/or carry objects weighing up to 25 pounds. Specific vision abilities required by this job include peripheral vision, depth perception, and ability to adjust focus.
Benefits
Offered:
- Health Insurance (Single & Family plans available)
- Life Insurance
- Disability Insurance
- 401(k) plan with Company Match
- Employee Discount Program
- Paid Time Off
- Paid Holidays
Physical Requirements: The physical demands described here represent those required to perform essential job functions. Reasonable accommodation may be made for individuals with disabilities. While performing this role, the employee must regularly:
- Sit, talk, hear, and use hands to write, type, or operate office equipment
- Occasionally reach with hands and arms; climb, balance, stoop, kneel, crouch, crawl, and smell
- Perform repetitive motions, including reaching overhead and typing
- Lift up to 50 pounds occasionally and carry objects weighing up to 25 pounds
- Maintain peripheral vision, depth perception, and focus adjustments
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