Remote Inbound Customer Service Representative
Lensa is a career site that helps job seekers find great jobs in the US. We are not a staffing firm or agency. Lensa does not hire directly for these jobs, but promotes jobs on LinkedIn on behalf of its direct clients, recruitment ad agencies, and marketing partners. Lensa partners with DirectEmployers to promote this job for Ken Garff Automotive Group. Clicking "Apply Now" or "Read more" on Lensa redirects you to the job board/employer site. Any information collected there is subject to their terms and privacy notice. Remote Customer Service Representative - Ken Garff Listening Center The Ken Garff Listening Center is a contact center that is currently looking for Remote Customer Service Representatives! Great work schedule! The Listening Center is open from 6 AM to 7 PM Monday-Friday, 8:00 AM to 4:00 PM Saturdays, and closed Sundays . Mountain Time Network Requirements
- Ethernet connection only (must be hard-wired to router or wall port)
- Minimum speeds: 50 Mbps download / 20 Mbps upload
- Maximum ping: 40 ms or lower
Equipment Requirements
- Must provide your own equipment
- Minimum of 2 monitors (dual-monitor setup required)
- Webcam (built-in or external)
- Smartphone
- Headset with microphone
- Keyboard and mouse
- A computer, either a desktop (PC Windows) or a laptop with a working webcam
- Processor: 1 GHz or faster with 2 or more cores (e.g., Intel i5 – 2430M @ 2.40GHz or equivalent)
- RAM: 8 GB minimum
- Storage: 64 GB or more
- System Firmware: UEFI with Secure Boot enabled
- TPM: Version 2.0
- Graphics: Compatible with DirectX 12 or later with WDDM 2.0 driver
- Operating System: Windows 11 requiredApple/Mac devices are not supported
- Preferred desktop computer (PC Windows) with at least 8GB of RAM at minimum and a monitor with a working webcam
- Laptop computer (PC Windows) with a working webcam is acceptable if a desktop computer is not available. Must have 8GB of RAM minimum
Here’s What You’ll Be Doing
- Answer inbound customer calls promptly and professionally.
- Determine the customer’s concerns and schedule the necessary appointment.
- Communicate with the customer in a way that leaves them feeling comfortable, informed, and feeling that they have been heard.
- Document and update customer records.
- Establish and maintain great customer relationships.
- Be a team player and uphold Ken Garff’s standards of professionalism and integrity.
Qualifications
- Positive, energetic, enthusiastic, and service-oriented.
- Must provide your own equipment
- Proficient computer skills, capable of managing multiple systems, and able to type 40 + wpm
- The ability to help solve customer problems
- Excellent problem-solving and communication skills. (Written and verbal)
- Ability to multitask, organize & prioritize—in other words, work smart.
- Previous customer service or call center experience is a plus.
- High School Diploma or equivalent
- Must be 18 years or older and authorized to work in the U.S.
- Bilingual in Spanish is a PLUS!
- Must be located in Utah, Texas, Nevada, Arizona, Wyoming, or Iowa
Benefits
Of Working At Ken Garff Listening Center
- Earn a college degree, no cost to you!
- Paid training—we care about your success.
- Flexible schedule!
- Real career growth at a nationwide automotive powerhouse
- Competitive base pay
- Paid Time Off
- Great benefits package: Medical, Dental, Vision, Short and Long-term disability, AD&D, and Life Insurance
- 401 (k) with Company match
- Optional Year-end bonus program
- Employee discounts on Vehicle Purchase, Parts, Service, and More!
- Great people with a great culture
Job Type : Full-Time (35-40 hour work week) Pay : Starting at $16.00 per hour ; $16.50 per hour for Spanish bilingual candidates We are an Equal Opportunity Employer ((We Hear You)) If you have questions about this posting, please contact [email protected] Apply Job! Apply to this Job