Patient Care Coordinator: Hybrid (Day Shift: Tuesday to Saturday)

About the position Are you compassionate about people, computer-literate and looking for new opportunities? Are you ready to join a growing company that is disrupting the healthcare market with a new and exciting service? If so, we'd love to talk to you. We are searching for Patient Care Coordinators ready to join a fast-growing company. The Patient Care Coordinator is a compassionate and computer-literate individual who deals directly with patients telephonically on an ongoing basis and ensures alerts or reporting anomalies are communicated to appropriate hospital or clinic personnel based on established protocols. The position is responsible for end-to-end processing of patient data, monitoring daily activity via technology and receiving and making phone calls in a modified call center environment. It requires a professional attitude as well as a strong desire to support individuals who are managing their health issues. The shift for this position is Tuesday to Saturday (Hybrid). Candidates for this position must be able to work three days a week in the Livermore office. Employees must undergo paid training in our Livermore office for four (4) weeks. The working hours are from 7:30 AM to 4:00 PM, and candidates must also be able to work a swing shift from 1:30 PM to 10:00 PM on Saturdays approximately twice per month.

Responsibilities

• Processes inbound patient data into various systems based on established protocols and instructions.

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• Acts as primary point of contact for patients via outbound calls (scheduled and unscheduled) or inbound queues.

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• Organizes and prioritizes daily work to ensure patient needs are met.

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• Monitors patient alerts and processes them according to documented protocols.

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• Follows through to ensure issues identified have been resolved and reports escalations to a supervisor.

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• Communicates all appropriate information prior to break, lunch, or change of shift, to necessary personnel to ensure continuity of care.

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• Creates and maintains patient records in appropriate applications based on work instructions and protocols.

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• Acts as a liaison between physicians, nurse coordinators and clinical teams to coordinate information flow including obtaining missing information to expedite patient processing.

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• Extends caring practices to all members of the team with a compassionate attitude.

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• Maintains confidentiality and patient rights in interactions with the patient/family and other health care workers.

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• Demonstrates a commitment toward meeting and exceeding the needs of our customers and consistently adheres to customer service standards.

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• Collaborates with cross-functional teams to ensure a seamless patient experience.

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• Builds strong relationships with patients and families through clear, thoughtful communication and genuine empathy.

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• Maintains strict adherence to company policies and confidentiality agreements.

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• Maintains courteous and effective interactions with colleagues and management.

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• Ability to work remotely as directed while maintaining confidentiality.

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• Maintains a confidential environment while working remotely, that is free from distractions.

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• Performs other duties as directed or assigned to meet the needs of the department.

Requirements

• Ability to empathize, listen, and communicate via telephone with patients.

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• Ability to learn basic medical terminology.

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• Ability to learn, understand and strictly follow HIPAA guidelines to ensure patient privacy.

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• Ability to communicate with clinical and non-clinical personnel.

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• Demonstrated passion for customer service and a commitment to exceeding customer expectations.

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• Excellent verbal and written skills; bilingual a plus.

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• Extremely strong computer skills and able to adapt quickly to new applications.

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• Strong attention to detail.

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• Ability to follow documented instructions.

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• Good organizational skills and the ability to multitask.

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• Strong problem-solving abilities and analytical skills to ensure patient needs are met.

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• Utilizes critical thinking and good judgment in the performance of tasks.

Nice-to-haves

• Bilingual skills are a plus.

Benefits

• 401(k)

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• Dental insurance

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• Health insurance

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• Paid time off

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• Paid training

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• Vision insurance

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