Weekend Scheduler (Eastern Time)

About Culligan Quench Culligan Quench’s purpose is to impact people’s lives and improve the earth by helping to eliminate the 500 million plastic bottles consumed each year. We play a front-line role in the battle against single-use plastic water bottles by delivering on-demand filtered water solutions to more than 120,000 healthy and environmentally conscious customers across North America. Our bottle-free water coolers, ice machines, sparkling water dispensers and coffee brewers purify the existing water supply, providing an endless supply of clean water and water-based beverages for a fixed monthly fee, typically under a long term bundled service and rental subscription agreement. Culligan Quench has grown from a small regional company to an international leader that had a successful NYSE public offering in 2016 and is now a strategic company owned by private equity backed Culligan. Headquartered in King of Prussia, PA, Quench has more than 1,600 team members operating out of more than 90 locations across North America and Puerto Rico. For more information visit https://quench.culligan.com/ About Culligan Founded by Emmett Culligan in 1936, Culligan is a world leader in delivering superior water solutions that will make a real difference in improving the health and wellness of consumers. The company offers some of the most technologically advanced, state-of-the-art water filtration and treatment products. These products include water softeners, drinking water systems, whole-house systems and solution for businesses. Culligan's network of franchise dealers is the largest in the world, with over 900 dealers in 90 countries. Many of Culligan dealers have valuable equity in their local communities as multigenerational family owners of their franchises. For more information visit www.culligan.com. Values: 5CsCulligan as One Customers come first Commitment to Innovation Courage to do what's right Consistently deliver exceptional results The Position

• As the Weekend Scheduling Specialist, you will play a critical role on our service team by supporting select service markets during weekends. Your primary focus will be managing and prioritizing work orders, particularly for our hospitality customers and emergency requests, through proactive communication, accurate data entry, and real-time problem solving.
• During the workweek, Wednesday through Friday, you’ll provide flexible scheduling support to service markets requiring additional coverage, ensuring consistency and operational continuity.
• The ideal candidate will effectively balance customer SLA commitments with technician productivity, while building strong relationships with both internal teams and external clients through prompt, professional service that drives customer satisfaction and loyalty.

Essential Functions

• Provide world-class customer service on every customer contact
• Deal directly with internal/external customers via phone or through electronic inquiries
• Respond promptly to all customer inquiries and requests and follow each inquiry through to completion
• Coordinate service technicians to complete customer requests, including emergencies and other prioritized work scheduled over the weekend
• Work with Customer Care and Service to ensure customer expectations are met
• Identify and escalate priority issues
• Provide scheduling support to service markets during the work week
• Flexible and multi-faceted approach to handle various unique service markets
• Case triage support during weekend hours
• Maintain regular and reliable attendance

Requirements

• At least two years of previous Scheduling or routing experience
• Must be willing to work Wednesday through Sunday
• Must have a “customer-centric” attitude with an eagerness to provide world-class customer service
• Ability to communicate clearly and professionally, both verbally and in written correspondence
• Knowledge of Microsoft Office (Outlook, Excel, Word)
• Must be able to multi-task and switch between different communication channels quickly and efficiently (email vs. phone)
• Extremely organized and detail oriented
• Ability to work in a team and across different departments
• Must be resourceful and thorough in a fast-paced environment

Benefits

• Medical, Dental, Vision which start day one
• 401(k) match of 50% up to 6%
• Paid Time Off

Role Highlights

• Career progression opportunities
• Position is Remote working in Eastern Time Hours between 8:30am - 5pm

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. Apply tot his job Apply To this Job