Senior Customer Service Representative - Remote Opportunity

Job Highlights:

• Location: Work from the comfort of your own home (Remote)
• Compensation: Competitive salary ($18.50 - $31.72 per hour)
• Start Date: Immediate openings available
• Company: CVS Health, a leading healthcare organization

We're seeking a compassionate and empathetic Senior Customer Service Representative to join our team. As a Senior Customer Service Representative, you will play a vital role in delivering exceptional customer experiences, resolving inquiries, and providing support to our members, providers, and plan sponsors.

In this remote, full-time position, you will work from the comfort of your own home, with a schedule of 9am-5:30pm MST. You will handle customer service inquiries, resolve issues, and provide guidance on member plans, benefits, and resources. Your goal will be to create an emotional connection with our members, understand their needs, and champion their best health.

Key Responsibilities

• Handle customer service inquiries and resolve issues via telephone, internet, or written correspondence
• Answer questions and provide guidance on member plans, benefits, and resources
• Document and track contacts with members, providers, and plan sponsors
• Use customer service threshold framework to make financial decisions and resolve member issues
• Explain member rights and responsibilities in accordance with contract
• Process claim referrals, new claim handoffs, nurse reviews, complaints, and grievances

Requirements

• Customer service experience in a transaction-based environment (call center or retail)
• High School Diploma, GED, or equivalent experience
• Ability to be empathetic and compassionate
• Experience in a production environment

What We Offer

• Competitive salary ($18.50 - $31.72 per hour)
• Comprehensive benefits package, including medical, dental, and vision benefits
• 401(k) retirement savings plan and Employee Stock Purchase Plan
• Term life insurance, short-term and long-term disability benefits
• Well-being programs, education assistance, and free development courses
• Paid Time Off (PTO) or vacation pay, and paid holidays

How to Apply

Don't hesitate to apply if you're passionate about delivering exceptional customer experiences and making a difference in the lives of our members. Submit your application today and join our team of dedicated professionals.