Join the Magic: Social Media Moderator at Disney Direct to Consumer & Hulu

Embark on an exciting career journey with The Walt Disney Company! We are seeking a highly skilled and enthusiastic Social Media Moderator to join our Viewer Experience team at Disney Direct to Consumer & Hulu in Santa Monica, CA. As a remote-based team member, you will be at the forefront of innovation, driving success and delivering exceptional customer experiences through social media channels.

As a Social Media Moderator, you will be the first point of contact for supporting viewers through Facebook and Twitter, serving as a critical brand ambassador for our premium streaming services, including Disney+ and Hulu. You will thrive in a fast-paced environment, leveraging your excellent communication skills, technical expertise, and passion for customer service to resolve inquiries, provide product knowledge, and identify trends to drive business growth.

Job Summary:

Disney Direct to Consumer (DTC) is a premium streaming service that offers a vast library of content from renowned brands, including Star Wars, Marvel, Pixar, Disney, and NatGeo. Our DTC team is dedicated to delivering a world-class direct-to-consumer experience, and we are looking for a talented Social Media Moderator to join our team.

Responsibilities:

• Provide exceptional customer service via social media channels (Twitter and Facebook), responding to viewer inquiries about account management, billing, content, and site navigation
• Relay expert-level knowledge of Hulu services and products to users in a clear and concise manner
• Communicate user feedback and technical issues to Resolution Specialists and developers with precision and detail
• Identify and communicate trends and areas for improvement to the social media team, driving business growth and optimization
• Collaborate with cross-functional teams to resolve device and technology issues, ensuring a seamless viewer experience

Requirements:

• High school diploma or GED, plus one year of experience in customer service
• 2+ years of experience in customer service and/or retail, with excellent communication, grammar, and analytical skills
• Positive, can-do attitude, with flexibility and adaptability in a fast-paced environment
• Strong attention to detail, with the ability to thrive under pressure and take ownership of issues from start to finish
• Growth mindset, with a willingness to take initiative and help find solutions when needed

Preferred Qualifications:

• BS/BA degree or relevant professional experience

What We Offer:

• Competitive compensation package, with a salary range of $47,900.00 to $64,100.00 per year
• Opportunity to work with a world-class team, driving innovation and growth in the streaming industry
• Comprehensive benefits package, including medical, financial, and other benefits
• Bonus and/or long-term incentive units may be provided as part of the compensation package

Ready to Apply?

If you are a motivated and enthusiastic individual, passionate about delivering exceptional customer experiences and driving business growth, we encourage you to apply now! Apply To This Job

The Walt Disney Company is an equal opportunity employer, committed to diversity, equity, and inclusion. We welcome applications from all qualified candidates, including individuals with disabilities and veterans with disabilities. If you require a reasonable accommodation to apply for this position, please email [email protected].