Remote Customer Service Agent (Seasonal) - Join the Orkin Team!

Job Overview:

Are you a self-motivated and customer-focused individual looking for a rewarding career opportunity? Do you thrive in fast-paced environments and have a passion for delivering exceptional customer experiences? If so, we invite you to join our team as a Remote Customer Service Agent (Seasonal) at Orkin, a leading provider of pest control services.

Key Job Details:

• Competitive Compensation: $16.73/hour + 3% sales commission
• Position: Remote Customer Service Agent (Seasonal)
• Company: Orkin, a global residential and business service provider
• Location: Remote (work from home)
• Start Date: Immediate openings available

Job Responsibilities:

• Managing customer relationships to ensure best-in-class service
• Identifying opportunities for cross-selling and up-selling
• Assisting customers by offering remedies to retain business
• Working remotely from your home office (equipment provided)
• Supporting our field's peak season, which starts building around February

What We Offer:

• Four-week quality training program to equip you with the skills and knowledge to succeed
• Variety of schedules, including nights, weekends, and holidays
• Gamification methods to measure performance and increase engagement virtually
• Great pay and incentives, including a 401(k) plan with company match and employee stock purchase plan
• Opportunities for high-performance and reliability to lead to regular, full-time employment

Why Orkin?

Orkin is a financially stable and growing company, founded in 1901, with over 2 million customers and consecutive years of improved earnings. Our Contact Center is a high-energy, fun, and collaborative work environment with strong management. We value safety, professionalism, empathy, integrity, and innovation in pursuit of our mission to deliver peace of mind to our customers.

Qualifications:

• High School/GED required
• 1-2 years of customer service experience within or outside a call center
• Completion of a Culture Index assessment
• Verification of internet speed and ability to pass a computer assessment
• Ability to pass a background and drug screen

Work from Home Requirements:

• Appropriate workspace in your home, private/semiprivate home-office space free of distractions and background noise
• A workspace with adequate furnishings (e.g., a desk and chair) and lighting
• Minimum of 50 mbps download/20 mbps upload or higher, high-speed internet connection with the ability to hardwire directly to a modem

What You'll Need:

• Excellent interpersonal and communication skills
• Strong computer skills in various software and web-based applications
• Proficient in Microsoft Office
• Comfortable working in a high-volume role
• Excellent customer service soft skills, such as empathy
• Ability to prioritize tasks and manage time efficiently

Don't Hesitate, Apply!

Don't worry if you don't meet every single requirement. We value a great attitude and a willingness to learn above all. Submit your application today and join the Orkin team as a Remote Customer Service Agent (Seasonal)!