Junior Tech Support Specialist (24/7 Live-Chat Team) - Remote Opportunity

Join Our Team of Innovators in Mobile and Online Banking Technology

We're seeking a highly motivated and tech-savvy Junior Tech Support Specialist to join our 24/7 live-chat team, providing top-notch support to our clients' mobile and online banking solutions. As a key member of our team, you will work closely with our clients, resolve technical issues, and collaborate with our technical team to deliver exceptional customer experiences.

Role Overview

• Start Date: Immediate openings available
• Compensation: Competitive salary and benefits package
• Company: Workwarp, an industry leader in mobile and online banking technology
• Position: Junior Tech Support Specialist
• Location: Fully remote work arrangement

Responsibilities

In this exciting role, you will:

• Develop in-depth knowledge of our banking software and apps to provide expert support to clients
• Collaborate with software technicians, technical support, and developers to resolve complex technical issues
• Analyze technical logs to troubleshoot and resolve issues encountered during 24/7 client support projects
• Communicate technical processes and solutions to clients in a clear and concise manner

Requirements

To succeed in this role, you will need:

• Excellent written and spoken English skills
• Strong troubleshooting and problem-solving abilities
• Ability to learn technical skills quickly and adapt to new technologies
• Strong communication and interpersonal skills to build rapport with clients and colleagues

Nice to Have

Previous experience in the following areas would be an asset:

• Banking live-chat support
• Technical support
• Dialogflow
• Mobile phone platforms (iOS and Android)
• Project management
• US banking system knowledge

What We Offer

In return for your skills and experience, we offer:

• Fully remote work arrangement
• Long-term employment opportunities
• Competitive salary and benefits package
• Paid sick leave and internal medical insurance policy
• Community of practice and regular knowledge sharing among colleagues
• Internet compensation ($50 per month)
• Friendly and easy-going international team and colleagues

Ready to Join Our Team?

If you're a motivated and tech-savvy individual looking for a new challenge, we want to hear from you. Apply now to take the first step in your career as a Junior Tech Support Specialist!

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