Senior IT Technician (Level IV) - Remote Opportunity

Job Highlights:

• Start Date: Immediate openings available
• Compensation: Competitive salary and benefits package
• Position: Senior IT Technician, Level IV
• Company: Workwarp (formerly GlasTechs)
• Location: Fully remote work arrangement

About the Position:

We are seeking an experienced Senior IT Technician (Level IV) to join our team at Workwarp. As a Senior IT Technician, you will provide high-level technical support and maintenance for our clients' information technology systems, with a focus on macOS and iOS environments. You will work closely with clients to ensure effective use of technology, troubleshoot issues, and implement solutions while maintaining high standards of customer service.

Key Responsibilities:

• Analyze and perform repairs and updates related to clients' Information Technology systems
• Install, configure, and troubleshoot macOS and iOS systems
• Provide technical guidance to users on hardware and software queries and issues
• Collaborate with IT Help Desk and Network infrastructure teams to maintain equipment and infrastructure
• Perform diagnostic tests to evaluate and isolate system problems and suggest solutions
• Implement security measures to prevent cyber-attacks and eliminate viruses
• Monitor, track, and document problems to resolve them promptly
• Carry out data backups and support the launch of new applications and services
• Establish accounts and profiles for new users and handle password issues
• Maintain accurate records of client activities through a ticket tracking system

Requirements:

• 5+ years of experience in a help desk or technical support role
• 5+ years of experience with Windows operating systems
• Proficiency in configuring and troubleshooting iOS and Android operating systems
• Knowledge of O365 and Active Directory
• Experience with standalone drives, JBoD, and RAID hardware solutions
• Proficiency in FileMaker database planning, development, integration, and maintenance
• Experience using ODBC to connect FileMaker databases to SQL Server and MySQL
• Networking experience, including planning, configuration, monitoring, and troubleshooting
• Experience with routing and firewall services, DNS, DHCP, and VPN technologies
• Extensive experience using Macintosh computers as servers

Nice-to-Haves:

• Familiarity with AWS services, including Route 53, EC2, S3, WorkSpaces, and WorkMail
• Experience with cloud-based file management systems, such as Box, Dropbox, iCloud, and Google Drive

What We Offer:

• Flexible schedule and hybrid remote work arrangement
• Competitive salary and benefits package
• Opportunity to work with a dynamic and growing company

Take the Next Step:

Are you ready for this challenge? Apply now and let's discuss how you can become a vital part of our success story.

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