Customer Service Representative - Remote Call Center Agent

Embark on a Rewarding Career with Our Innovative Team! We're seeking a highly skilled and motivated Customer Service Representative to join our remote call center team! As a key member of our customer-centric organization, you'll play a vital role in delivering exceptional service and support to our customers. If you're passionate about providing top-notch service, thrive in a fast-paced environment, and enjoy tackling challenges, we want to hear from you!

Position Overview: As a Customer Service Representative, you'll work in our inbound call center, handling a variety of credit card-related issues, including payments, lost/stolen cards, disputes, fraud, transaction review, and balance transfers. You'll be responsible for ensuring a seamless experience for our customers, adhering to performance metrics, and escalating complex scenarios to our advanced support team when needed.

Key Responsibilities:

• Provide exceptional customer service and support to customers with credit card profiles and various card-related issues.
• Handle an average of 80-100 inbound calls per day, addressing a range of customer inquiries and concerns.
• Adhere to performance metrics, including average handle time (3-5 minutes), customer feedback surveys, quality of service, and attendance.
• Escalate complex scenarios to our 2nd tier level of support for resolution.

Requirements and Qualifications:

• 6+ months of customer service experience.
• 6+ months of call center experience.
• Financial services/banking experience is a plus, but not required.
• Strong communication and active listening skills.
• Basic Microsoft Office and email correspondence experience.

What We Offer:

• Competitive salary: $18/hr, with the opportunity to increase to $20/hr within 6 months.
• Remote work opportunity.
• Comprehensive training program.
• Multiple shift options (early, mid, and late shifts) to choose from.

Schedule:

• Training schedule.
• Mon - Fri, 8:30am - 5:00pm (after training).

Don't miss out on this exciting opportunity! Apply now to join our dynamic team and start your rewarding career as a Customer Service Representative!