Join the Ride Health Team: Contact Center Ride Success Agent - Fully Remote
Unlock Your Potential with a Dynamic Role at Ride Health!
We are seeking a highly skilled and motivated Contact Center Ride Success Agent to join our team on a full-time, fully remote basis. As a key member of our 24/7 contact center, you will play a vital role in ensuring seamless transportation experiences for passengers, transportation providers, and clients. Enjoy the flexibility and freedom of working from home while making a positive impact on the lives of elderly and medically challenged individuals.
About Us:Ride Health is a pioneering company dedicated to removing transportation barriers that prevent vulnerable populations from accessing healthcare. By leveraging technology, data, and a human-centered approach, we partner with healthcare organizations and transportation providers to strengthen enterprise transportation programs and drive intelligent transitions of care.
Job Summary:As a Contact Center Ride Success Agent, your primary responsibilities will include:
- Scheduling transportation needs for passengers and clients
- Assisting transportation providers with calls
- Making outbound calls to passengers, client contacts, and attending facilities
- Monitoring and responding to chat requests
- Utilizing our proprietary platform, third-party transportation software, and business technology to successfully complete trip requests
- High School Diploma or equivalent required
- Exceptional communication skills with empathy and understanding
- Commitment to efficiently completing tasks
- Proven broadband Internet access (Minimum 100 Mbps download / 20 Mbps upload) with the ability to connect via ethernet cable
- Private, dedicated, quiet workspace free from distractions
- Understanding of basic computer troubleshooting
- Available shifts: SMTWS (5:45am - 2:15pm ET), MTWThF (10:30am - 7:00pm ET)
- Fluency with standard business tools like MacBooks, Google Apps, and software-based telephone systems
- Contact center or tech support experience
- Customer service experience with issue management
- Thoroughness in following SOPs to complete tasks
- Ability to recognize trends and report to upper management
- Actively engage and collaborate in the work of a remote team
- Competitive compensation: $16 - $18 per hour
- Rich benefits offering, including:
- 100% company-paid medical, dental, and vision insurance for employee coverage
- Paid Time Off
- 401k retirement savings plan with 4% fully vested employer match
- Fully paid parental leave after 6 months of employment
- Life insurance, short-term disability, long-term disability
- TalkSpace, Healthy Advocate EAP, Teledoc, One Medical, KindBody, and more!
- Fully remote work arrangement
- Career advancement opportunities
Ready to join our team? Click the link below to apply now and take the first step towards a fulfilling career with Ride Health!
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