WORK FROM HOME CUSTOMER SERVICE

Want to join a global company specializing in employee benefits and pension administration? With over 1,100 clients and 7 million people supported worldwide, their mission is to simplify complex administration and improve the experience for both employers and employees. Please note: We are not currently hiring in California, Illinois, or New York. What They Do

• Benefits Administration: Managing programs like health insurance, life and disability coverage, savings accounts, and wellness benefits.
• Pensions Administration: Supporting employers in efficiently managing pension plans.
• Technology-Enabled Tools: Providing platforms to make benefits easier to access, understand, and manage.

How They Support Employers and Employees

• Streamlined benefits enrollment
• Full-service HR dashboards
• Communication tools for employee education and engagement
• Retiree benefits support
• Dependent eligibility verification
• Contact center with live support, AI tools, and licensed counselors

salary: $16.49 - $16.5 per hour shift: First work hours: 6 AM - 9 PM education: High School

Responsibilities

• Answer inbound phone calls pertaining to customers benefits, troubleshooting website issues, and making call backs as needed.
• Leveraging your computer navigation skills to toggle between multiple screens and systems to provide answers and support. This may include assisting the caller in navigating the system as well.
• Actively listening to participants to understand both verbal and non-verbal cues.
• Fully and accurately documenting all conversations and actions taken on each interaction.
• Answer inbound phone calls pertaining to the status of an application or general customer inquires.

The essential functions of this role include:

• working up to 5 hrs of overtime per week

Skills

• Active Listening
• Telephone Etiquette
• Adapting to Change
• Customer Service (2 years of experience is required)
• Basic Computer Skills
• Data Entry
• Empathy
• Call Center

Qualifications

• Years of experience: 2 years
• Experience level: Entry Level

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected]. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility). This posting is open for thirty (30) days. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Apply To this Job Apply for this job