Remote 3rd Shift Customer Experience Agent

Join our dynamic team as a Remote 3rd Shift Customer Experience Agent and take your career to the next level! We're seeking a highly skilled and motivated individual to provide exceptional customer service and support to our clients. As a remote team member, you'll enjoy the flexibility and autonomy of working from home, while being part of a collaborative and innovative organization.

As a 3rd Shift Customer Experience Agent, you will be responsible for delivering top-notch customer service, resolving inquiries, and dispatching technicians to ensure timely and effective solutions. If you have a passion for customer service, excellent communication skills, and a strong work ethic, we encourage you to apply for this exciting opportunity.

Job Summary:

We're looking for a talented and experienced Customer Experience Agent to join our team on a full-time basis. As a 3rd Shift Customer Experience Agent, you will work remotely from 6:00pm-2:30am, Monday through Thursday, and 3:30pm-12:00am on Sunday, earning a competitive hourly rate of $20.

Key Responsibilities:

• Answer inbound phone calls to schedule jobs and handle customer service inquiries
• Initiate outbound phone calls for scheduling of service calls
• Handle various customer inquiries and requests efficiently and accurately
• Dispatch the correct technician to each job based on qualifications, geography, and customer preference
• Utilize Service Titan software to effectively plan and dispatch jobs
• Proactively communicate with customers regarding estimated arrival times, technician details, and other relevant information
• Communicate with technicians regarding availability, expected completion time, and other essential details
• Perform administrative duties as requested by your direct supervisor and other managers

Requirements:

• Must live in Illinois and be familiar with the surrounding Chicagoland area
• High school diploma or equivalent (GED) required
• Minimum of 3 years relevant work experience in a customer service environment
• Previous dispatch experience is a plus
• Strong verbal and written communication skills
• Attention to detail, ability to manage priorities, and workflow
• Proficient in Microsoft Office and ability to work from home efficiently
• Ability and willingness to work nights and weekends

What We Offer:

• Competitive hourly rate of $20
• Medical, Dental, and Vision Insurance
• Supplemental AFLAC Insurance Options
• 401(k) Plan with Company Match
• Company-provided Life Insurance
• Employee discounts on company-provided services
• On-site training facility for continuous employee development
• Paid Time Off (PTO) and Paid Holidays
• Tuition Reimbursement

How to Apply:

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, please submit your application today. Apply Now and take the first step towards an exciting and rewarding career with our team!

Join Our Team!

We're committed to providing a supportive and inclusive work environment that fosters growth, development, and success. If you're ready to take your career to the next level, we encourage you to apply for this fantastic opportunity.