Remote Customer Support Representative - Make a Difference in People's Lives

Join our team as a Customer Support Representative and enjoy a flexible, remote work opportunity that allows you to provide essential support to individuals enrolling in public benefit programs. As an independent contractor, you'll have the chance to make a tangible impact on people's well-being and peace of mind, all while working from the comfort of your own home.

Key Highlights

• Competitive hourly rate of $13
• Flexible scheduling with self-scheduling platform (approximately 10-15 hours per week)
• Opportunity to work with a reputable company, Automated Health Systems
• Free certification and ongoing development opportunities
• One-on-one mentorship and support
• Access to exclusive discounts and savings through NexRep Perks program

About the Role

As a Customer Support Representative, you will provide exceptional support to customers, answering inbound calls, interacting with customers in a professional and empathetic manner, and assisting with program enrollment. You will also use multiple computer systems to access data and document information, and provide information in accordance with established policies, procedures, and privacy laws.

Requirements

• At least 1 year of customer service experience
• Excellent written and verbal communication skills
• Great active listening skills and strong attention to detail
• Strong PC skills, including ability to quickly learn new computer applications
• Positive attitude, empathy, patience, and professionalism
• Strong multitasking skills and ability to adapt to change in a fast-paced environment

Home Office Requirements

• Computer meeting specific criteria (Windows 10 or 11, 8GB RAM, etc.)
• High-speed, hardwired internet connection
• Dual monitors and USB noise-cancelling headset
• Webcam for certification experience

Hours of Operation

• Monday: 8:00 AM - 5:00 PM ET
• Tuesday: 8:00 AM - 4:00 PM ET
• Wednesday: 8:00 AM - 1:00 PM ET
• Thursday and Friday: 8:00 AM - 11:00 AM ET

Ready to Apply?

If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! Please note that NexRep contracts with people in 31 states, and you must meet the home office requirements to be considered for this opportunity.