Job Title: Mainframe Technical Support Specialist (Remote, Night Shift)

Job Description:

We are seeking a highly skilled and experienced Mainframe Technical Support Specialist to join our team at Workwarp. As a key member of our technical support team, you will play a critical role in ensuring the smooth operation of our mainframe systems and providing top-notch support to our customers.

Key Job Details:

• Position: Mainframe Technical Support Specialist
• Start Date: Immediate openings available
• Company: Workwarp
• Compensation: Competitive salary and benefits package
• Location: 100% remote (Baltimore, MD)
• Duration: 6-month contract

Job Summary:

In this Tier 1 technical support role, you will be responsible for handling all alerts, monitoring the system, and providing exceptional customer support. You will work closely with our development team to identify and troubleshoot issues, and escalate complex problems to our Level 2 support teams as needed.

Responsibilities:

• Monitor IT infrastructure and applications to ensure peak efficiency and reliability
• Provide real-time monitoring for Mainframe and Distributed systems to proactively detect and prevent service disruption
• Diagnose and troubleshoot complex problems through resolution
• Ensure proper procedures are followed to introduce changes and fixes into the operating environment and production libraries
• Provide timely notification of Level 2 system and application support teams as necessary
• Initiate and coordinate HealthCheck calls for problem identification and resolution
• Create or alter new and existing jobs and job schedules on the mainframe, Windows, and UNIX environments
• Perform job restarts with needed overrides and correct JCL syntax
• Monitor the Scheduler queues to ensure job completion and/or error corrections have been performed

Requirements:

• Excellent communication and customer support skills
• Experience working in development and identifying/troubleshooting issues
• Mainframe support experience is nice to have, but not required
• Ability to work independently and as part of a team
• Strong problem-solving and analytical skills

What We Offer:

• Competitive salary and benefits package
• Opportunity to work with a leading company in the industry
• Collaborative and dynamic work environment
• Professional development and growth opportunities

If you are a motivated and experienced technical support specialist looking for a new challenge, please submit your application to join our team. Apply now and take the first step towards a rewarding new role.