Travel Agent Service Specialist
Headquarters: Roswell, Georgia, United States URL: https://www.worldvia.com We're looking for experienced travel agents who want to leverage their skills to help others succeed. This is NOT a travel sales role, but requires travel sales experience. Fully remote position (or hybrid if you live in the Atlanta, GA metro) Do any of these ideas get you fired up?
- Turbo-charging your career with one of the fastest-growing companies in the travel industry
- Steady income and regular office hours
- Having the stability of an established company combined with an exciting startup growth atmosphere
- A culture passionate for people and the places they travel
- Being a part of a company committed to providing Legendary Support™ to its customers
If you said Yes, keep reading! You may be a great fit to join our growing organization. WorldVia is one of the fastest growing brands in travel. A powerhouse travel marketing company backed by one of the most vibrant and dynamic independent agent networks in America. We partner with more than 3,000 independent travel pros to market and deliver amazing travel experiences to every destination on the planet. Before the coronavirus pandemic, WorldVia Travel Group grew at an average of 65% per year. Today, we're rebounding with amazing speed and expect to be bigger than ever by the end of 2022. Great talent is at the heart of our expansion strategy and we are looking for superstars. In this role, you will have the:
- Ability to enjoy a fully-remote, flexible work experience that offers the lifestyle you want or a hybrid schedule if located in metro Atlanta
- Opportunity to shine working alongside a team of experienced, forward-thinking team members who are down to earth, like to have fun, but take winning seriously
- Chance to make your mark as our company expands while enhancing our reputation in the travel community
- Enthusiastic support for your continued professional and personal development
Requirements
- Experience in the travel industry, with agent selling experience a definite plus
- Basic knowledge of travel suppliers and travel agency operations
- Respond to member inquiries through a variety of channels including telephone (inbound and outbound), video calls, email, and live chat
- Recognize individual customer service needs and own the service delivery outcome
- Determine the quickest, most effective way to answer a member agent's questions
- Provide introductory information to new member agents
- Ensure that members understand and are satisfied with our programs
- Inform members about additional products and services that they can take advantage of
- Identify and escalate advanced queries and concerns
- Troubleshoot common issues with a product or service
- Work with the Agency Services team and other departments to find appropriate solutions
- Maintain and update information systems to keep accurate client records and document solutions
- Explain issue resolution and coach clients on appropriate corrective action
Required Experience and Qualifications
- Be a 'Doer'
- Proven ability to self-manage
- Resourceful in finding a way to get it done and own it
- Positive energy and a contagious smile
- Excellent written and verbal communication skills
- Experience in a customer service environment
- High level of professionalism
- Excellent computer skills
- Effective time management and self-accountability
- High School Diploma
- Travel industry experience, especially in an agency environment preferred
Benefits
- Flexible work environment; Fully-remote position with occasional visits to our headquarter offices (a few days per year is anticipated)
- Employer-Sponsored Medical and Dental Insurance with Employee Contribution
- Fully-Funded Life Insurance (1x salary) & LTD (Long-Term Disability Insurance)
- Optional Employee-Paid Vision Insurance and STD (Short-Term Disability Insurance)
- HSA (Health Savings Account)
- 401k with company match
- Paid Time Off + Company Holidays
- Headquarter Offices Location: Atlanta, Georgia
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