Senior Analyst, Crew Operations

How youll help us Keep Climbing (overview & key responsibilities) Crew Resources is looking for curious, operationally minded, analytics professionals to execute the planning, allocation, and delivery of crew member resources across the operation. Our team works within the operating window to solve problems and deliver crew resources where and when they are needed by the operation. As a senior analyst, you will leverage data and technology to determine the best allocation of crew resources within given constraints. This is a strategic role that works closely with our internal partners in IT, Finance, Crew Technology, and Operations Management. The role is focused on driving Delta’s short and long-term business priorities. More specifically, you will be responsible for these items (and more)

• Drive divisional strategy by daily execution of operational decisions
• Providing technical expertise, in systems and through application of the Pilot Working Agreement (PWA)
• Allocate system resources at the best possible cost
• Manage crew member trip logistics, including hotel assignment software
• Coordinate team actions during IROPs
• Drive process changes and the adoption of new tools across the team

To do so, these individuals will partner with other team members on projects, communicate effectively, build cross-divisional partnerships, and maintain a strong operational foundation. This role will be predominantly shift based and may encompass weekends to support the 24/7 nature of operations technology. The successful candidates will be trained in legacy systems and will be expected to maintain a comprehensive knowledge of both next-generation technology and the legacy systems to manage operational disruption, while also serving as a real time end user of next generation products to solve complex operational problems. Summary of responsibilities (not comprehensive of all tasks):

• Partner cross divisionally with crew technology owners, Flight Operations and IFS stakeholders, diverse IT teams, and analytics partners to provide meaningful feedback and development direction based on operational utility of optimization solutions as well as adherence to business rules, applicable FARs, and cost and safety conscious practices
• Serve as subject matter expert in not just matters of PWA, FAR 117 and 121, FAWR, and Delta procedures but also demonstrate an ability to easily translate these concepts into readily implementable solutions in partnership with product management and IT as part of the Agile delivery cycle
• Assist the product owner to execute the development roadmap that balances business value, funding, cross-initiative dependencies, and development complexity that guides current and future development
• Assist in writing functional user stories and acceptance criteria that enable a smooth handoff to development
• Assist in defining the value of new functionality and ensure that the product meets the needs and goals of Crew Resources and crew members
• Operate with comfort in legacy systems and processes to identify areas of improvement
• Develop subject matter expertise for crew related data and systems that can be translated into optimal design and development
• Flexibility as projects and tasks required change from day to day and week to week
• Model Deltas Rules of the Road and core values
• Practice safety-conscious behaviors in all operational processes and procedures

Benefits and Perks to Help You Keep Climbing Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:

• Competitive salary, industry-leading profit sharing program, and performance incentives
• 401(k) with generous company contributions up to 9
• Paid time off including vacation, holidays, paid personal time, maternity and parental leave
• Comprehensive health benefits including medical, dental, vision, short/long term disability and life benefits
• Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
• Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health
• Domestic and International space-available flight privileges for employees and eligible family members
• Career development programs to achieve your long-term career goals
• World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies
• Recognition rewards and awards through the platform Unstoppable Together
• Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare

What you need to succeed (minimum qualifications)

• College degree preferred, or one year of demonstrated business experience in strategy, execution and change management
• Strong analytical, problem solving, and critical thinking capabilities
• Operational mindset with an understanding of technology’s role in the OCC and crew space with a proven ability to translate business goals into real-world operational outcomes using optimization products
• Verbally present ideas succinctly and persuasively; demonstrate logical thinking when responding to questions or providing alternative solutions
• Exhibit curiosity and think creatively to help identify solutions
• Self-starter with the ability to work well with diverse groups in a time sensitive and team environment with minimal supervision
• Results oriented and capable of meeting or exceeding deadlines with attention to detail and follow through
• Consistently prioritizes safety and security of self, others, and personal data.
• Embraces diverse people, thinking, and styles.
• Possesses a high school diploma, GED, or high school equivalency.
• Is at least 18 years of age and has authorization to work in the United States.

What will give you a competitive edge (preferred qualifications)

• Bachelor’s degree in business, Engineering, or Technology
• Airline operational experience
• Basic fluency in Delta’s legacy crew systems
• Basic proficiency in Data Analysis and Data Visualization.
• Awareness to a basic understanding of programming languages (SQL, SAS, Python) highly preferred but not required.

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