Experienced Customer Activation Manager – Enterprise Solutions
Are you a seasoned professional with a passion for delivering exceptional customer experiences and driving business growth? Do you thrive in fast-paced environments where no two days are the same? If so, we invite you to join the dynamic team at blithequark as a Customer Activation Manager – Enterprise Solutions. At blithequark, we're revolutionizing the way modern finance teams operate in the age of AI. Our cutting-edge financial operations platform combines payments, corporate cards, vendor management, procurement, travel booking, and automated bookkeeping with built-in intelligence to maximize the impact of every dollar and hour spent. With over 40,000 businesses relying on our platform, we're committed to empowering teams to reclaim their time and reinvest in what matters. As a Customer Activation Manager at blithequark, you'll play a critical role in delivering value to our customers and driving revenue for our business. You'll have the opportunity to build and refine our Customer Activation organization, define customer strategy, and work closely with our Account Executive and Technical Consulting teams to ensure seamless implementation and onboarding of new Enterprise customers.
What You'll Do
• Project manage thorough and complete implementation and onboarding of new blithequark Enterprise customers, ensuring timely and successful launches of our platform across Enterprise accounts.
- Act as a strategic consultant and extension of your customers' team, guiding them through Ramp setup and best practices, and showcasing tailored solutions to solve their current workflow, pain points, and priorities.
- Drive initial product utilization and revenue for blithequark by ensuring there are no unnecessary delays in the implementation process, and continuing to sell the customer on why implementing blithequark is a high-value initiative.
- Become an expert in the full range of integration and configuration options for blithequark's suite of products, and assist customers with change management, and help run custom trainings for their organizations.
- Partner closely with the product team to ensure customer feedback is reviewed and prioritized, and help facilitate product workshops as necessary.
- Balance priorities and multiple tasks supporting implementation, follow-up, and proactive outreach.
What You'll Need
• Minimum 7 years of experience in customer success, activation, implementations, or sales experience in a B2B organization.
- Experience managing Enterprise customer relationships with numerous stakeholders.
- Experience running complex implementation projects with multiple workstreams, leveraging exceptional project management and time management skills.
- Excellent verbal and written communication skills, with the ability to conduct deep discovery to understand true needs, and manage customer expectations and potential concerns.
- Proven track record of ability to work with technical counterparts in Product and Engineering to share feedback, troubleshoot, and ideate workarounds as needed.
- Proven track record of exceeding quota and/or outperforming key target metrics.
- Ability to anticipate customers' needs and position product solutions accordingly.
- High adaptability and ability to thrive in a fast-paced environment.
Nice to Haves
• Bachelor's degree from an accredited university.
- Experience with Accounting Software (e.g. Netsuite, QuickBooks, Xero, Sage) and/or Accounting (CPA).
- Experience implementing a nascent product to Enterprise customers.
- Experience with financial services sales.
- Experience at a high-growth startup.
What We Offer
• Competitive salary range: $128,000- $212,500 (for candidates located in NYC or SF), and $115,000- $191,500 (for candidates located in all other locations).
- 100% medical, dental & vision insurance coverage for you, partially covered for your dependents.
- One Medical annual membership.
- 401k (including employer match on contributions made while employed by blithequark).
- Flexible PTO.
- Fertility HRA (up to $5,000 per year).
- WFH stipend to support your home office needs.
- Wellness stipend.
- Parental Leave.
- Relocation support to NYC or SF (as needed).
- Pet insurance.
Join Our Team
If you're a motivated and results-driven professional with a passion for delivering exceptional customer experiences, we invite you to apply for the Customer Activation Manager – Enterprise Solutions role at blithequark. As a member of our team, you'll have the opportunity to work with a talented group of individuals who are shaping the future of finance and technology.
How to Apply
To apply for this exciting opportunity, please submit your resume and a cover letter outlining your experience and qualifications. We look forward to hearing from you!
Equal Employment Opportunity
blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion.
Referral Instructions
If you are being referred for the role, please contact that person to apply on your behalf.
Other Notices
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