Customer Service Representative- Care Oregon Call Center

Transdev North America is a leader in mobility solutions, operating across the U.S. and internationally. They are seeking a Customer Service Representative to serve as a liaison for customers, providers, and clients, ensuring timely responses to inquiries and maintaining a comprehensive understanding of policies and procedures.

Responsibilities

• Respond to customer inquiries and concerns with timely responses and accurate information or redirecting to a supervisor
• Comprehensive understanding of policies and procedures
• Meet or exceed established performance requirements
• Document trip authorizations and details including transportation type, pickup times, appointment times and addresses
• Other duties as required

Skills

• High School Diploma, GED or equivalent
• Computer literate
• Excellent customer service skills
• Ability to operate standard telephone system
• Must be able to work shifts or flexible work schedules as needed
• Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason
• Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.)
• Successfully pass a pre-employment drug screen

Benefits

• Vacation: minimum of two (2) weeks
• Sick days: 5 days
• Holidays: 12 days; 8 standard and 4 floating
• Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.

Company Overview