Experienced Customer Experience Representative – Part-time Remote Opportunity at arenaflex

At arenaflex, we're an award-winning online gaming platform that's revolutionizing the industry with our cutting-edge technology and commitment to exceptional customer service. Since our launch in 2018, we've experienced explosive growth, and we're now seeking talented individuals to join our team of rock stars as Customer Experience Representatives. As a Customer Experience Representative at arenaflex, you'll be the voice of our customers, providing a tailored service that anticipates their needs and exceeds their expectations. You'll be an integral part of our core teams, working closely with Senior Executives and Managers to continuously improve and develop our award-winning product. What You'll Do As a Customer Experience Representative, you'll be responsible for: • Handling live chat queries from our customers about a range of topics, including deposits, withdrawals, gaming, and safer gambling. • Identifying trends in contact and highlighting them to Senior Executives and Managers to support early identification of issues. • Providing exceptional problem-solving skills to resolve customer queries quickly and efficiently. • Identifying potentially vulnerable customers and providing them with the right support as early as possible. • Ensuring our site remains safe and secure by adhering to our policies and procedures, with full training provided. • Understanding and listening to customer complaints, attempting to resolve them at the first point of contact or escalating correctly where necessary. What We're Looking For To succeed in this role, you'll need: • Zendesk experience, so you can hit the ground running. • A keen attention to detail and a commitment to delivering 5-star quality service. • A minimum of 6 months' experience working in a high-volume service environment. • A great understanding of the customer service industry and what it takes to be best in class. • Previous experience in iGaming would be great, but not essential, as you'll receive top-class training. What We Offer At arenaflex, we're committed to providing an array of fantastic benefits to our valued team members. Enjoy a competitive salary package that recognizes your hard work and dedication. Need some extra time off? We've got you covered with additional leave days, and we believe in celebrating life's special moments, including your birthday, with dedicated birthday leave. Family matters to us, too, which is why we offer a generous four-week parental leave. Your well-being is our priority, supported by international health and life insurance. Stay motivated with wellness incentives and seize opportunities for personal and professional growth with our growth allowance. Embrace a flexible working environment that caters to your needs, and join our friendly and multinational team, where collaboration and camaraderie flourish. Our Commitment to Diversity and Inclusion We're committed to fostering a workplace that values and celebrates diversity. We welcome individuals of all backgrounds and experiences, and we believe that a diverse and inclusive environment leads to innovation and success. We actively promote equal opportunities for all employees and strive to create a space where everyone's voices are heard and respected. Join us in our journey to build a truly inclusive workplace where every person can thrive and contribute to our collective success. Work Schedule and Location This part-time role operates on a rotational schedule of 4 days on followed by 2 days off, including evening shifts and weekend work as part of the regular rotation. The shifts are 8am to 12pm and 6pm to 10pm. This can be a fully remote job from the EMEA time zone, and the role requires a minimum of 20 hours per week. The salary range offered is £11,000-£13,000. How to Apply If you're passionate about delivering exceptional customer service and joining a dynamic team of rock stars, apply now to become a Customer Experience Representative at arenaflex. Don't miss this opportunity to be part of our journey to revolutionize the online gaming industry.

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