Customer Success Specialist – Virtual Fencing Technology (REMOTE)

Overview

The Customer Success Specialist will be the lead in delivering and developing training for end user customers. The position will be responsible and accountable for training end user to successfully enter, interpret and analyze all aspects of sensor data. The position will work closely with end customers, technical support, and sales to ensure customer user experience and satisfaction with Vence grazing management technology.

Responsibilities

• Train end users to successfully enter, interpret and analyze the Vence technology data
• Customize user portal and user reports to improve the user experience with software
• Recommend changes to customers current process allowing for full implementation of Vence technology
• Consult with owners, managers and users as required to improve customer experience
• Ensure all questions are expediently addressed, resolved and documented in CRM
• Recommend additions to quick guides and customer communication for improvements
• Assist with gathering of testimonials, case studies and video clips
• Actively raise issues and recommend improvements to support services
• Use project management skills and organization to successfully manage multiple projects at once
• Support the sales process where consultation is needed to help sales prospect feel comfortable with software and reports
• Interface with Engineering to recommend improvements for Vence technology
• Assist marketing to write newsletter and Ag media stories related to Vence technology
• Work with Sales and Marketing to organize User groups and farm demonstrations

Education

• Bachelor’s Degree in Animal Health, Agriculture, Business or relevant study is required.

Required Skills/Abilities

• Demonstrated understanding of the beef industry and cattle grazing
• Excellent interpersonal communication and presentation skills
• Flexible and able to adapt to a changing environment
• Able to quickly build trust and rapport with customers
• Time management and strong organizational skills
• Must possess a valid U.S. motor vehicle driver’s license without restriction
• Excellent written, verbal and MS Office skills
• Ability to manage a Customer Relationship Management (CRM) system to track each account and interaction
• Experience working with ranching community preferred

Current Employees apply HERE (https://wd5.myworkday.com/msd/d/task/1422$6687.htmld) Current Contingent Workers apply HERE (https://wd5.myworkday.com/msd/d/task/1422$4020.htmld) EEO, Benefits & Additional Information US and Puerto Rico Residents Only: Our company is committed to inclusion. Please click here (https://survey.sogosurvey.com/r/aCdfqL) if you need an accommodation during the application or hiring process. As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other legally protected characteristics. As a federal contractor, we comply with affirmative action requirements for protected veterans and individuals with disabilities. For more information about rights under U.S. EEO laws, visit: EEOC Know Your Rights (https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf) and EEOC GINA Supplement. Learn more about rights under state acts at (https://www.msdprivacy.com/us/en/CCPA-notice/). U.S. Hybrid Work Model: Effective September 5, 2023, employees in office-based positions in the U.S. will follow a Hybrid model with three on-site days per week and Fridays remote, unless business needs require otherwise. This model does not apply to field-based, factory, or remote-designated roles. Salary range: $77,700.00 - $122,300.00. This is a guideline and actual compensation will depend on factors including education, experience, location, and company needs. Eligible for annual bonus and long-term incentives, if applicable. Benefits include medical, dental, vision, retirement (401(k)), paid holidays, vacation, and sick days. More information at https://jobs.merck.com/us/en/compensation-and-benefits. Application: https://jobs.merck.com/us/en or via the Workday Jobs Hub for current employees. The deadline is stated in the posting. San Francisco Residents Only: We will consider qualified applicants with arrest and conviction records in compliance with the San Francisco Fair Chance Ordinance. Los Angeles Residents Only: We will consider qualified applicants in compliance with state and local laws including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Other: Requisition ID: R364977. Travel Requirements: 75%. Flexible Work Arrangements: Remote. Shift: 1st - Day. Valid Driving License: Yes. Hazardous Materials: N/A #J-18808-Ljbffr Salary: USD 43200 - 72000 per year Experience: 3 years required Apply tot his job Apply To this Job