Experienced Customer Success Representative (Part-Time, Remote) – Scaling arenaflex's Customer Experience

At arenaflex, we're on a mission to revolutionize the way businesses interact with their customers. As a passionate and humble Customer Success Representative, you'll play a vital role in helping us scale to the next level. This part-time, remote position is a unique blend of Customer Success (proactive) and Customer Support (reactive), offering you the opportunity to make a real impact on our customers' experiences.

About arenaflex

arenaflex is a forward-thinking company that's dedicated to delivering exceptional customer experiences. Our team is comprised of talented individuals who are passionate about innovation, collaboration, and growth. We're committed to creating a workplace culture that's inclusive, supportive, and empowering. If you're looking for a company that values your contributions and offers opportunities for professional growth, then arenaflex is the perfect fit for you.

Your Day-to-Day

As a Customer Success Representative, your day will be filled with exciting challenges and opportunities to make a difference. Here's a glimpse into what your day might look like:

• Monitoring Real-Time Metrics: You'll be responsible for monitoring key performance indicators (KPIs) to ensure our call center production is running smoothly. When signs of poor health occur, you'll take proactive steps to address the issue and prevent it from escalating.
• Communicating with Cross-Functional Teams: You'll work closely with our Operations, Product, and BPO teams to resolve issues related to our ordering platform or agent staffing. When necessary, you'll escalate issues to our Account Management and Leadership teams.
• Onboarding New Customers: You'll be responsible for creating accounts in our database, verifying telephony setup, and answering questions from new customers.
• Maintaining Knowledge Base: You'll help maintain our knowledge base for customers and assist in the creation of new Standard Operating Procedures (SOPs).
• Tracking and Documenting: You'll track and document all happenings in HubSpot, follow up on open tickets from earlier in the day/week, and contact Restaurant partner locations as needed to facilitate order recovery.

What's in it for YOU

As a Customer Success Representative at arenaflex, you'll enjoy a range of benefits that will enhance your career and personal life. Here are just a few:

• Flexible, Part-Time Hours: Enjoy the flexibility to work part-time hours that fit your schedule.
• Generous Stock Option Plan: Participate in our stock option plan and take advantage of potential long-term financial benefits.
• Unlimited PTO: Take time off whenever you need it, without worrying about using up your vacation days.
• 100% Remote Work: Work from the comfort of your own home, or anywhere else you prefer.
• Opportunity to "Wear Lots of Hats": Take on new challenges and responsibilities, and accelerate your career growth.
• Ownership, Responsibility, and Empowerment: Enjoy the autonomy to make decisions and take ownership of your work.
• Incredible Teammates and a Caring Workplace Culture: Join a team that values collaboration, empathy, and mutual respect.

What Sets You Up for Success

To excel in this role, you'll need to possess a unique combination of skills and qualities. Here are some of the key requirements:

• 3+ Years of Experience: You'll need at least 3 years of experience in a data-heavy, technical-product-focused customer support/success role. True call center experience would be a plus.
• Flexible/Open Availability: You'll need to be available to work flexible hours, including evenings and weekends.
• Metrics-Savvy & Proactive: You'll need to be able to monitor metrics in real-time and make decisions based on data to protect business stability and efficiency.
• Accountable & Independent: You'll need to be self-directed and take pride in your work. You'll be invested in your own professional growth, as well as the growth of the company you represent.
• Tech Savvy: You'll need to be computer-savvy, with experience using CRM/ticketing systems a plus.

Ready to Join the arenaflex Team?

If you're passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding role, then we want to hear from you. Apply now to become a part of the arenaflex team and help us scale to the next level. Apply Job! Apply for this job