Experienced Customer Service Team Lead - Bilingual in Garland, TX
At arenaflex, we're on a mission to revolutionize the way businesses interact with their customers. As a leading distributor of shipping, industrial, and packaging materials, we're committed to delivering exceptional service that sets us apart from the rest. We're now seeking an experienced Customer Service Team Lead to join our team in Garland, TX. If you're passionate about providing legendary customer service and have a flair for leadership, we want to hear from you!
About arenaflex
arenaflex is a family-owned company with a rich history of innovation and customer-centricity. With over 9,000 employees across 13 locations, we're proud to be North America's leading distributor of shipping, industrial, and packaging materials. Our commitment to excellence has earned us a reputation for delivering top-notch products and services that exceed our customers' expectations.
Job Summary
As a Customer Service Team Lead at arenaflex, you'll be responsible for leading a team of Customer Service Representatives in delivering exceptional customer experiences. You'll coach and develop your team members to ensure they have the skills and knowledge needed to resolve customer issues efficiently and effectively. Your expertise will be invaluable in driving process improvements, facilitating team meetings, and providing feedback to management on areas for growth.
Key Responsibilities
* Coach and develop Customer Service Representatives in all areas, including product knowledge, policies, and procedures, as well as performance metrics.
* Review phone, email, and other customer interactions to evaluate quality, track results, and provide coaching and performance reviews for increased success.
* Provide feedback to management on process improvements that increase efficiency and customer satisfaction.
* Facilitate team meetings and one-on-one sessions to communicate policy updates, company information, and provide training and coaching.
* Handle escalated customer issues and provide weekly support for customer interactions.
Minimum Requirements
* High School diploma or equivalent required. Bachelor's degree preferred.
* 3+ years of customer service experience.
* 2+ years of experience in a leadership/supervisory role preferred.
* Effective communication skills.
* Bilingual (English/Spanish) - Fluent in both verbal and written forms.
Benefits
* Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
* Multiple bonus programs.
* Paid holidays and generous paid time off.
* Tuition Assistance Program that covers professional continuing education.
Work Environment and Company Culture
* Best-in-class, clean, modern facilities.
* First-class fitness center and beautifully maintained walking paths.
* Collaborative and dynamic work environment that encourages innovation and growth.
* Arenaflex is an EEO/AA Employer/Vet/Disabled.
Compensation and Perks
* Competitive hourly rate: $28 - $35 per hour.
* Opportunities for growth and advancement within the company.
* Comprehensive benefits package, including health insurance, 401(k), and paid time off.
* Employee Perks, including a fitness center, walking paths, and more.
Why Join arenaflex?
* Be part of a dynamic and growing company that values innovation and customer-centricity.
* Develop your leadership skills and expertise in customer service.
* Enjoy a comprehensive benefits package and competitive compensation.
* Collaborate with a talented team of professionals who share your passion for delivering exceptional customer experiences.
How to Apply
If you're a motivated and experienced customer service professional with a passion for leadership, we want to hear from you! Apply now to join our team as a Customer Service Team Lead in Garland, TX. Don't miss this opportunity to take your career to the next level and be part of a company that's revolutionizing the way businesses interact with their customers.
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Contact Us
If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We look forward to hearing from you!