Investigator 2, Security

Description

• As an Investigator 2, Security focused on Organized Retail Crime (ORC) for Xfinity Mobile, you will play a critical role in protecting Comcast’s assets, customers, and brand reputation by identifying, investigating, and resolving sophisticated fraud schemes that impact retail operations and mobile services.
• Your work directly contributes to reducing shrinkage, supporting law enforcement prosecutions, and enhancing organizational integrity through data-driven investigations and cross-functional collaboration.
• You will lead comprehensive investigations into organized retail crime, including mobile fraud rings, identity theft, and coordinated multi-store fraud schemes, with a specialized focus on Xfinity Mobile threats such as unauthorized upgrades, fraudulent activations, SIM-swap attempts, account takeovers, and device financing fraud.
• Daily responsibilities include analyzing POS data, activation logs, account activity, surveillance footage, and exception reports to detect patterns, identify emerging threats, and build actionable intelligence for case development.
• You will partner with local, state, and federal law enforcement agencies to gather evidence, build prosecutable cases, and support legal proceedings, including preparing for and testifying before grand juries, courts, and administrative hearings.
• A core part of your role involves preparing detailed, evidence-based investigative reports with findings, recommendations, and mitigation strategies for senior management and stakeholders, ensuring clarity, accuracy, and compliance with chain-of-custody standards.
• You will conduct investigative interviews with witnesses, victims, and subjects, applying professional techniques to elicit accurate information while maintaining procedural integrity.
• Evidence management is critical: you will collect, document, store, and maintain all physical and digital evidence in strict accordance with chain-of-custody guidelines to preserve admissibility in legal proceedings.
• You will actively participate in fraud awareness and training initiatives, educating Comcast Business employees on fraud indicators and prevention strategies to strengthen organizational resilience.
• Compliance is integral to your function—you will assist in ensuring adherence to relevant federal, state, and industry regulations, internal policies, and legal requirements related to mobile fraud and data privacy.
• The role demands consistent exercise of independent judgment and discretion when handling sensitive investigations, balancing urgency with procedural rigor.
• You will leverage strong analytical and problem-solving skills to interpret complex data sets, detect anomalies, and translate insights into preventive actions and strategic recommendations.
• Effective communication and collaboration are essential as you work across security, retail, legal, and IT teams, as well as with external law enforcement and regulatory bodies.
• Exceptional attention to detail and organizational abilities are required to manage multiple concurrent investigations, maintain accurate records, and meet reporting deadlines.
• Proficiency in MS Office suite and specialized fraud investigation software is expected to support data analysis, case documentation, and reporting workflows.
• Familiarity with telecommunications network infrastructure, protocols, and systems enables you to understand how fraud exploits mobile service vulnerabilities and to recommend technical safeguards.
• You will apply deep knowledge of fraud typologies, techniques, and mitigation strategies to stay ahead of evolving threats in the retail and telecommunications sectors.
• This role offers significant professional growth: you will develop expertise in financial crime investigation, digital forensics, and cross-jurisdictional legal processes while building a network with law enforcement and industry security professionals.
• Success in this position can lead to advancement into senior investigative, fraud management, or corporate security leadership roles within Comcast’s expanding security and risk management enterprise.

Requirements

• Bachelor’s degree in a related field such as business, accounting, audit, banking, or criminal justice (preferred; equivalent combination of education and experience considered)
• 2–5 years of relevant work experience in fraud investigations, fraud management, or similar roles within telecommunications, finance, insurance, retail, or government/law enforcement
• Strong knowledge of fraud typologies, techniques, and mitigation strategies, with proficiency in fraud detection tools, data analytics, and investigation methodologies

️ Benefits

• Access to Comcast’s best-in-class Benefits package, including health, dental, vision, and wellness programs designed to support physical, financial, and emotional well-being
• Eligibility for performance-based bonuses as part of Comcast’s Total Rewards philosophy, recognizing contributions beyond base pay
• Opportunities for professional development through fraud awareness training programs, certification support (e.g., CFE, CCCI), and access to industry-standard investigative tools and techniques

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