Experienced Bilingual Customer Service Representative – Ryder Vehicle Sales Support (Remote)

At arenaflex, we're committed to delivering exceptional customer experiences that exceed our customers' expectations. As a key member of our Ryder Vehicle Sales Support team, you'll play a vital role in ensuring our customers receive top-notch service and support throughout their purchasing journey. If you're a motivated, customer-focused individual with strong communication skills and a passion for delivering results, we want to hear from you!

About arenaflex

arenaflex is a leading provider of transportation and logistics solutions, dedicated to helping our customers succeed in a rapidly changing world. With a rich history of innovation and a commitment to excellence, we've earned a reputation as one of the most respected companies in the industry. Our team is passionate about delivering exceptional customer experiences, and we're seeking like-minded individuals to join our ranks.

Job Summary

As a Customer Service Representative for Ryder Vehicle Sales Support, you'll be responsible for providing exceptional customer service and support to our customers throughout the purchasing process. You'll work closely with our sales, operations, and asset management teams to ensure seamless communication and resolution of customer inquiries. This is a remote position, with three weeks of on-site training in Alpharetta, GA, followed by flexible work arrangements.

Key Responsibilities

* Provide exceptional customer service and support to customers throughout the purchasing process

• Handle inbound and outbound calls, emails, and texts related to Retail Vehicle Sales support
• Maintain ownership of customer inquiries (cases) until resolution is communicated to the customer
• Collaborate with sales, operations, and asset management teams to ensure seamless communication and resolution of customer inquiries
• Manage workflow and prioritize tasks to enhance productivity and efficiency
• Generate purchase/repair orders and maintain accurate files
• Contribute to cost containment through inventory planning and warranty management
• Ensure compliance with all company, local, state, federal, and other regulatory agencies' policies

Additional Responsibilities

* Perform other duties as assigned by management

• Ensure compliance with all company, local, state, federal, and other regulatory agencies' policies

Skills and Abilities

* Strong verbal and written communication skills

• Ability to get both verbal and written communication across that has the desired effect
• Goal-oriented, drive for results, assertive, and deal well with ambiguity
• Possesses a high degree of initiative
• Must have high-level energy and be a self-motivated and self-directed person
• Ability to manage multiple assignments and tasks, set priorities, and adapt to changing conditions and work assignments
• Ability to focus on multiple projects and activities simultaneously
• Flexibility to operate and self-driven to excel in a fast-paced environment
• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)
• Demonstrates customer service skills

Qualifications

* High school diploma or equivalent required

• One (1) year or more in sales and/or customer service required

Compensation and Benefits

* Starting pay is $17.00/hour, with a bilingual pay rate of $18.00/hour

• Comprehensive health and welfare benefits, including medical, prescription, dental, vision, life insurance, and disability insurance options
• Paid time off for vacation, illness, bereavement, family, and parental leave
• Tax-advantaged 401(k) retirement savings plan
• Opportunities for career growth and professional development

Work Environment and Culture

* Remote work arrangement with three weeks of on-site training in Alpharetta, GA

• Collaborative and dynamic work environment
• Opportunities for professional growth and development
• Recognition and rewards for outstanding performance
• Commitment to diversity, equity, and inclusion

How to Apply

If you're a motivated, customer-focused individual with a passion for delivering results, we want to hear from you! Please submit your application through our website at [www.arenaflex.com/careers](http://www.arenaflex.com/careers). We're an equal opportunity employer and welcome applications from diverse candidates.

Security Notice for Applicants

arenaflex will only communicate with applicants directly from a [@arenaflex.com](mailto:@arenaflex.com) email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, arenaflex will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through [www.arenaflex.com/careers](http://www.arenaflex.com/careers). Apply for this job