Experienced Customer Experience Administrative Specialist – Higher Education and Finance Operations

Join arenaflex, a leading health sciences university, as an Experienced Customer Experience Administrative Specialist! This remote position offers a fantastic opportunity to contribute to a vital function within our organization, providing exceptional support to students, departments, partners, and third-party agencies. As a key member of our team, you will play a crucial role in managing administrative and operational tasks, ensuring compliance with federal, state, local, sponsor, and university regulations. This is an entry-level role with a competitive salary and the potential for growth.

About arenaflex

arenaflex is a leading institution dedicated to advancing health worldwide through research, education, and patient care. We are a diverse and inclusive community committed to our PRIDE values: Professionalism, Respect, Integrity, Diversity, and Excellence. Our mission is to provide exceptional education, research, and patient care, and we are seeking talented individuals to join our team.

Key Responsibilities

As an Experienced Customer Experience Administrative Specialist, you will utilize professional concepts to manage a variety of administrative and operational tasks. Your responsibilities will encompass:

• Managing accounts receivable processes, including billing, collections, and payment processing.
• Serving as a point of contact for students, departments, partners, and third-party agencies.
• Analyzing and resolving operational issues of moderate complexity.
• Ensuring compliance with relevant regulations and university policies.
• Maintaining accurate records and documentation.
• Participating in the development, implementation, and training of new systems and processes.
• Providing customer support and assistance.

Qualifications

To be successful in this role, you will need:

• A Bachelor's degree in a related field or equivalent experience/training.
• 3 or more years of experience in managing financial compliance, accounts receivable, billing, and collections within a higher education or similar institution.
• Knowledge of core finance functions, including analysis, project management, and regulatory compliance.
• Familiarity with modified payments, bankruptcies, court-appointed payments, tax offsets, loan exit interviews, Perkins Loans, Primary Care Loans (PCL), and Nursing Faculty Loans (NFLP).
• Strong communication and interpersonal skills.
• Excellent organizational skills and ability to multi-task.
• Proficiency in common organizational computer applications.
• Ability to exercise discretion and maintain confidentiality.
• Demonstrated ability in problem-solving, oral and written communication, interpersonal skills, and continuous learning.
• Ability to apply professional judgment to complete tasks of moderate scope and complexity.

Work Schedule

This is a remote-based position requiring on-site meetings four times per year at our Mission Center office in San Francisco (employee expense).

Compensation

The salary range for this position is subject to approval based on UC policy. For details, please refer to the TCS Non-Academic Titles Search: [insert link]. Compensation ranges are typically 80% - 120% of the mid-point, considering experience and current salary levels.

Why Join arenaflex?

* Competitive salary and benefits package.

• Opportunity for growth and professional development.
• Collaborative and inclusive work environment.
• Diverse and dynamic team.
• Flexible work arrangements, including remote work options.
• Access to cutting-edge technology and resources.
• Opportunities for professional growth and development.

How to Apply

If you are a motivated and detail-oriented individual with a passion for customer service and finance operations, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, through our online application portal.

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees.

Contact Us

If you have any questions or would like to learn more about this opportunity, please contact our HR team at [insert email address] or [insert phone number]. We look forward to hearing from you!

Apply Now

Apply To This Job Apply for this job Apply for this job