Experienced Customer Support Specialist II – Healthcare Navigation and Customer Service

At arenaflex, we're on a mission to revolutionize the healthcare industry by providing a comprehensive health navigation platform that connects individuals with hundreds of health vendors, benefits resources, and plan designs. As a Customer Support Specialist II, you'll play a vital role in delivering exceptional customer experiences, resolving complex healthcare navigation issues, and ensuring the highest level of quality, efficiency, and productivity in our customer support team.

About arenaflex

arenaflex is a rapidly growing healthcare technology company dedicated to transforming lives through better health. Our innovative approach combines data-driven personalization, a coordinated care model, and aligned incentives to unlock value and make life better for those we serve. With a strong commitment to diversity, inclusion, and employee empowerment, we strive to create a culture where everyone feels valued, respected, and empowered to deliver their best work.

Responsibilities

As a Customer Support Specialist II, you'll be responsible for:

• Responding to customer inquiries via email, phone, live chat, asynchronous messaging, and other channels
• Providing support for appointment scheduling, account access, benefits, programs, incentives, find care, health screening, company sweepstakes, and more
• Taking ownership of resolving customer service and healthcare navigation issues, ensuring timely and effective resolution
• Maintaining confidentiality and compliance with HIPAA regulations
• Managing case backlog attentively and documenting each interaction in Salesforce
• Exercising problem resolution skills when handling customer concerns using various internal tools
• Making outbound calls, including appointment scheduling with providers, and other related duties as assigned
• Willingness to work occasional overtime, with a typical schedule of Monday through Friday, covering shifts starting as early as 5:45 AM MST and the last shift ending at 7 PM MST

Qualifications

To succeed in this role, you'll need:

• 1-2 years of experience in customer support, with a focus on healthcare, wellness, and medical billing and claims appointments
• Strong organizational skills, problem-solving abilities, and attention to detail
• Medical office experience is preferred but not required
• Two years of proven customer service and/or patient care experience
• Strong communication skills, both verbal and written
• Tech-savviness, with the ability to use and navigate members with our mobile technology
• Ability to maintain 100% attendance throughout 6 weeks of training and excellent attendance beyond training
• Positive, friendly, and professional demeanor with customers
• Adept at juggling multiple tasks and customer support requests at the same time
• Familiarity with Salesforce Service Cloud and Google Suite is a plus
• Ability to work 40 hours per week, with sitting, standing, talking, or listening on the phone
• Spanish speaking and writing skills are a plus

What You'll Love About Working at arenaflex

* Fun, friendly, and unique culture – Bring your whole self to work every day!

• Paid time off & paid holidays
• Employer contributions for HSA accounts
• Tuition assistance
• Matching 401(K)
• Location: US- Remote
• Compensation: $20/hr. - $25/hr. & bonus eligible

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping you grow and develop your skills. As a Customer Support Specialist II, you'll have access to:

• Ongoing training and development programs to enhance your customer support skills and knowledge
• Opportunities for career advancement and professional growth within the company
• Collaborative and supportive team environment that encourages innovation and creativity
• Recognition and rewards for outstanding performance and contributions to the team

Work Environment and Company Culture Highlights

arenaflex is a dynamic and fast-paced work environment that values diversity, inclusion, and employee empowerment. Our culture is built on the principles of:

• Respect and empathy for our customers and colleagues
• Open communication and transparency
• Continuous learning and innovation
• Collaboration and teamwork
• Recognition and rewards for outstanding performance and contributions

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including:

• Hourly rate: $20/hr. - $25/hr.
• Bonus eligibility
• Paid time off & paid holidays
• Employer contributions for HSA accounts
• Tuition assistance
• Matching 401(K)

How to Apply

If you're a motivated and customer-focused individual with a passion for healthcare and technology, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.

Important Note

While arenaflex job advertisements may be found on many sites, our current openings page and its associated Workday account are the only places we accept applications for open roles. If you suspect a job post is fraudulent, please let us know at [email protected]. Apply for this job