Remote Customer Service Representative – B2B Support, Order Management, CRM & ERP Specialist

About arenaflex

arenaflex is a dynamic, second‑generation family‑owned leader in the protective‑gear industry, manufacturing a full line of high‑performance gloves, suspenders, and related safety accessories. Our products protect workers across manufacturing, construction, logistics, and many other sectors, and our commitment to quality, innovation, and customer‑centric service has made us a trusted partner for businesses worldwide. At arenaflex, we live by a “work hard, play hard” philosophy, empowering every team member to take ownership, think creatively, and continuously improve both our offerings and the experiences we deliver.

Why Join arenaflex?

When you become part of arenaflex, you join a community that values integrity, collaboration, and personal growth. We treat employees, suppliers, and customers as an extended family, fostering an environment where ideas are heard, contributions are celebrated, and every individual has a clear view of the company’s direction through our open‑book management approach. Whether you’re working from the comfort of your home office or collaborating with colleagues in our Portland, OR hub, you’ll experience a supportive culture that balances flexibility with high performance.

Role Overview

The Remote Customer Service Representative is the front line of arenaflex’s B2B support network. You will interact with business customers via phone, email, and live chat, ensuring every inquiry is answered promptly, every order is processed accurately, and every issue is resolved with professionalism. This role is ideal for a detail‑oriented communicator who thrives in a fast‑paced environment and enjoys building lasting relationships with both internal teams and external partners.

Key Responsibilities

• Customer Interaction: Respond to inbound and outbound communications (phone, email, chat) with a friendly, solution‑focused attitude, delivering an outstanding experience that reflects arenaflex’s brand values.
• Order Management: Accurately collect, enter, and verify product orders in our ERP system, ensuring all details (pricing, quantities, shipping instructions) are correct before submission.
• Issue Resolution: Diagnose and resolve product inquiries, delivery concerns, and billing questions, escalating complex cases to the appropriate internal specialists when necessary.
• CRM Maintenance: Keep customer records up‑to‑date in our CRM platform, documenting interactions, preferences, and follow‑up actions to support a seamless service experience.
• Collaboration: Partner with internal sales, logistics, and warehouse teams to confirm order accuracy, track shipments, and close the loop on customer requests.
• Process Improvement: Contribute ideas to refine service workflows, share best practices, and help develop training resources for new hires.
• Project Support: Assist with special initiatives such as trade‑show logistics, product launches, and seasonal promotions, providing administrative and operational support as needed.
• Data Analysis: Generate reports on order volume, response times, and customer satisfaction metrics to help leadership identify trends and opportunities.

Essential Qualifications

• Associate’s degree (AA) or equivalent from a two‑year college, technical school, or a comparable blend of education and work experience.
• Minimum of 2 years proven experience in B2B customer service, preferably within a manufacturing or distribution environment.
• Demonstrated ability to adapt communication style to diverse business customers and resolve issues efficiently.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and a demonstrated aptitude for learning new software platforms quickly.
• Strong written and verbal communication skills, with an emphasis on active listening and meticulous attention to detail.

Preferred Qualifications & Technical Skills

• Hands‑on experience with CRM, ERP, and warehouse management systems; familiarity with arenaflex’s internal platforms is a plus.
• Previous exposure to ticketing and project‑management tools such as arenaflex (formerly Zendesk) and arenaflex (formerly Asana).
• Experience handling high‑volume order entry and processing in a fast‑moving environment.
• Knowledge of safety‑gear product lines, industry terminology, and regulatory standards.

Core Competencies & Skills

• Communication Excellence: Ability to convey complex information clearly, practice active listening, and maintain a courteous tone under pressure.
• Service Orientation: A genuine desire to help customers succeed, paired with a proactive approach to problem‑solving.
• Organizational Agility: Manage multiple tasks, prioritize effectively, and meet deadlines in a remote, self‑directed setting.
• Technical Curiosity: Comfort navigating various information sources, learning new applications, and staying current with evolving service trends.
• Team Collaboration: Build strong working relationships across departments, contributing to a cohesive, results‑driven culture.
• Resilience: Remain calm, professional, and solution‑focused during high‑stress situations or when handling difficult customers.

Career Growth & Development

arenaflex invests heavily in employee development. As a Remote Customer Service Representative, you will have access to:

• Ongoing virtual training sessions covering product knowledge, advanced communication techniques, and emerging industry trends.
• Mentorship programs that pair you with seasoned professionals in sales, operations, and product development.
• Opportunities to transition into specialized roles such as Account Management, Sales Support, or Process Improvement Analyst after demonstrating mastery of core responsibilities.
• Quarterly strategic‑planning workshops where every employee contributes ideas that shape arenaflex’s future direction.

Work Environment & Culture

Our remote team enjoys a flexible schedule that respects work‑life balance while maintaining the high standards arenaflex is known for. Whether you are based in the United States or abroad, you will receive the tools and support needed to succeed:

• Company‑provided laptop, headset, and secure VPN access.
• Regular virtual “coffee chats” and team‑building activities to foster camaraderie.
• A culture that celebrates achievements through monthly recognition awards, employee spotlights, and community service initiatives.
• Open‑book management transparency—financials, goals, and performance metrics are shared with the entire organization.

Compensation, Perks & Benefits

arenaflex offers a competitive hourly wage starting at $20.00 per hour, with performance‑based incentives and annual salary reviews. Our comprehensive benefits package includes:

• Health, dental, and vision insurance plans with employer contributions.
• 401(k) retirement savings plan with company match.
• Paid time off (vacation, sick days, and holidays) and flexible scheduling to accommodate personal needs.
• Remote‑work stipend for home‑office setup and internet expenses.
• Professional development assistance, including tuition reimbursement and access to online learning platforms.
• Employee discounts on arenaflex products and partner retailer offers.
• Tickets to local sporting events, community volunteer days, and a commuter bus pass for those who work from the Portland office.

Physical & Logistical Requirements

• Primarily a sedentary role involving extensive talking, writing, and listening.
• Occasional lifting of up to 50 lb. for trade‑show setup or inventory assistance (rare and only when required).
• Must be able to work a full‑time schedule of 40 hours per week, with flexibility to cover peak periods and occasional after‑hours support.
• Limited travel (typically less than two nights per year) for team meetings or company events.

Application Process

If you are passionate about delivering exceptional B2B service, thrive in a remote setting, and want to grow with a forward‑thinking company that values integrity and teamwork, we encourage you to apply today. Submit your resume and a brief cover letter highlighting how your experience aligns with the responsibilities and qualifications outlined above.

Join arenaflex and become part of a family that not only makes high‑quality protective gear but also builds lasting relationships with every customer, partner, and colleague.

Apply Now – Start Your Journey with arenaflex!