[Remote] Sales Operations Associate

Note: The job is a remote job and is open to candidates in USA. Modernize, a division of QuinStreet, is focused on simplifying home improvement by connecting homeowners with qualified contractors. They are seeking a motivated Sales Operations Associate to support sales productivity, CRM administration, reporting, data integrity, and process optimization across their revenue organization.

Responsibilities

• Assist the Salesforce administration team by providing day-to-day support for the sales organization and helping maintain CRM processes and functionality
• Manage user setup, permissions, profiles, roles, and basic system configuration
• Create and maintain reports, dashboards, fields, page layouts, validation rules, and workflows
• Troubleshoot Salesforce issues and provide timely support to end users
• Maintain CRM data quality through audits, cleanup initiatives, and governance processes
• Assist with sales forecasting, pipeline reporting, and KPI tracking
• Help document and improve sales processes and operational workflows
• Partner with sales leadership to identify opportunities to improve efficiency and effectiveness
• Build and maintain recurring reports and dashboards for sales and revenue leadership
• Analyze sales performance metrics and provide actionable insights
• Monitor data quality and reporting accuracy across key systems
• Support ad hoc analysis and operational projects as needed
• Work closely with Marketing, Sales, Account Management, and Finance teams to align data and processes
• Assist with system integrations, process improvements, and technology initiatives
• Participate in operational projects that support company growth and scalability

Skills

• 2+ years of professional experience in Sales Operations, Revenue Operations, Business Operations, CRM Administration, or related field
• Hands-on experience administering Salesforce (certification not required)
• Strong proficiency with Excel
• Excellent attention to detail and commitment to data accuracy
• Strong analytical and problem-solving skills
• Effective written and verbal communication skills
• Ability to manage multiple priorities in a fast-paced environment
• Salesforce Administrator Certification (nice to have, not required)
• Experience creating Salesforce reports and dashboards
• Experience using Tableau to analyze dashboards and reports
• Familiarity with sales processes, lead management, and pipeline reporting
• Experience with revenue technology tools such as Outreach, Attention, RevenueHero, or similar platforms
• Experience working in a SaaS, marketplace, lead-generation, or digital marketing environment

Benefits

• Performance bonus or commission
• Equity in the form of restricted stock units
• Health care benefits
• Retirement benefits
• The amount of paid days off (paid sick leave, parental leave, paid time off, or vacation benefits)
• Any other tax-reportable benefits

Company Overview