Account Manager - Remote Opportunity

We are seeking a highly skilled and motivated Account Manager to join our team at Aetna, a leading healthcare company. As an Account Manager, you will play a key role in managing local client relationships, driving business growth, and delivering exceptional customer service. This is a remote opportunity with a competitive salary of $27-$35 per hour.

At CVS Health, our purpose is to help people on their path to better health. We are committed to delivering human-centered healthcare solutions that make a meaningful difference in people's lives. Our Heart At Work Behaviors™ support this purpose, and we are looking for individuals who share our passion for making a positive impact.

Job Summary

The Account Manager will be responsible for managing daily client support activities, identifying and pursuing new business opportunities, and building strong relationships with clients. This role will report to a Regional Manager of Omnicare Account Management and will work closely with internal stakeholders to drive business growth and customer satisfaction.

Key Responsibilities

• Build strong client relationships by delivering exceptional customer service and fostering trust
• Attend client meetings and develop a rhythm of regular, proactive client meetings to establish strong relationships with key stakeholders
• Identify and mitigate risks, and work with internal stakeholders to develop action plans to address client concerns and opportunities
• Manage routine client support activities, resolve client issues, and respond to client inquiries
• Collaborate with the Key Account team to deliver initiatives at the facility level for national and local accounts
• Assess client needs, present Omnicare's offerings, and grow the business

Requirements

• 2+ years of client-facing experience
• Ability to travel overnight at least 50%
• Valid driver's license and ability to verify insurance, if driving
• CRM proficiency, preferably Salesforce
• COVID-19 vaccination required

Preferred Qualifications

• Established success in client/account management
• Excellent customer service skills, with the ability to be consultative and solution-focused
• Proven project management skills, with the ability to track and manage issues, engage the right teams, and drive timely issue resolution
• Ability to think critically and creatively, with a strong problem-solving mindset
• History of performing under pressure, adapting to changing circumstances, and finding solutions that drive client satisfaction
• Effective presentation skills, with the ability to make group presentations to promote client satisfaction, retention, and upsell opportunities
• Knowledge of Microsoft Office Suite, with an emphasis on Excel, PowerPoint, Word, Outlook, and web applications

What We Offer

• Competitive salary and benefits package
• Opportunity to work with a leading healthcare company
• Remote work arrangement
• Professional development and growth opportunities

Apply Now to join our team as an Account Manager and take the first step towards a rewarding and challenging career.

Apply to this Job and start your journey with us today!